Privacy Policy

Effective Date: 31-03-2024

This Privacy Policy describes how Palak Grocery ("we," "our," or "us") collects, uses, stores, and shares your personal information when you use our online e-commerce application ("the Application"). We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

By using the Application, you consent to the collection, use, storage, and sharing of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Application.

Information We Collect

1.1 Personal Information
We may collect the following types of personal information from you:

  • Contact information, such as your name, email address, phone number, and shipping address.
  • Account credentials, including your username and password.
  • Payment information, such as credit card details or other payment method information.
  • Information you provide when contacting our customer support or participating in surveys or promotions.

1.2 Non-Personal Information
We may also collect non-personal information about your use of the Application, such as your device information, IP address, browsing history, and preferences. This information is used to analyze trends, administer the Application, track user movements, and gather demographic information for aggregate use.

Use of Information
We may use the collected information for the following purposes:

  • To provide and improve our services, including processing and delivering your orders, managing your account, and enhancing the user experience.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To personalize your experience and display relevant content and offers.
  • To send you promotional emails or notifications about new products, special offers, or other information we think you may find interesting.
  • To detect and prevent fraudulent or unauthorized activity.

Information Sharing
We may share your personal information with third parties in the following circumstances:

  • With service providers who assist us in operating the Application and delivering our services, including payment processors, shipping providers, and marketing platforms.
  • With our business partners for joint marketing efforts, provided that they agree to protect the confidentiality of your personal information.
  • With law enforcement authorities, government officials, or other third parties if we believe disclosure is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices
You have certain rights and choices regarding the personal information we collect about you. You may:

  • Update or correct your personal information by accessing your account settings.
  • Opt out of receiving promotional emails or notifications by following the instructions provided in the communication or by contacting us directly.
  • Disable cookies or adjust your browser settings to reject certain tracking technologies, although this may affect your ability to use the Application fully.
  • Third-Party Links and Services
  • The Application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party websites or services before providing any personal information.

Children's Privacy
The Application is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove the information promptly.

Changes to the Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on the Application or sending you a notification. Your continued use of the Application after the changes have been made indicates your acceptance of the revised Privacy Policy.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at

Our Contact Team Number

   01169312616  (Wbatsapp/Call)

Thank you for reading our Privacy Policy.